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Privacy policy
【Foreword】

iGB attaches great importance to your privacy. We have therefore made a privacy policy that covers how your information is collected, used, disclosed, transferred, and stored.Please take some time to familiarize yourself with our customer privacy practices, if you have any questions, please contact us.

Collection and use of personal information

Personal information is data that can be used to identify or contact specific individuals.

Any time you contact iGB or iGB affiliates, you may be asked to provide personal information.iGB and its affiliates may share this personal information and use it in accordance with this privacy policy.iGB and its affiliates can also combine this information with other information to provide and improve our products,services, content and advertising. You are not sure to provide the personal information we request, but in many cases,if you choose not to provide it, we will not be able to provide you with our products, services or respond to any problems you encounter.

The following are some examples of the types of personal information that iGB may collect and how we use this information.

What personal information we collect

When you create a iGB ID, purchase a product, sign up for a iGB retail event, contact us, or participate in an online survey,we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

When you use iGB products to share content with family and friends, send gift vouchers and products, or invite others to use the iGB service, iGB may collect information you provide about the above persons, such as name, mailing address, email address, and phone number. IGB will use this information to meet your requirements, provide relevant products or services, or achieve anti-fraud purposes.

How we use your personal information

With the personal information we collect, we can keep you informed of iGB's latest product launches and event announcements. If you don't want to be included in our mailing list, you can opt-out at any time by updating your preferences. We may also use personal information for the following purposes: To help us create, develop, operate, provide and improve our products, services, content and advertising, as well as to prevent loss and fraud prevention purposes.

We may use your personal information (such as date of birth) to authenticate, assist in identifying users, and determine the appropriate services. For example, we may use the date of birth to determine the age of the iGB ID account holder. In some cases, we may use personal information to send important notices, such as information about the purchase and changes to the terms, conditions and policies. Since this information is critical to your communication with iGB, you cannot refuse to receive such information. We also use personal information for internal purposes such as auditing, data analysis and research to improve iGB's products, services and communication with customers.

If you are involved in sweepstakes, contests or similar promotions, we will use the information you provide to manage such activities.

Collection and use of non-personal information

We also collect data that uses its own inability to establish direct contact with any particular individual. We may collect, use, transfer and disclose non-personal information for any purpose. Below are some examples of the non-personal information we may collect and how we use it.

We collect information such as occupation, language, zip code, area code, unique device identifiers, referral URLS, locations, and the time zone in which users use iGB products so that we can better understand our customers ' behavior and improve our products, services, and advertising.

We collect information about our customers ' activities on our website, as well as information obtained from our other products and services. We aggregate this information to help us provide our customers with more useful information about which parts of our website, products and services are the greatest interest to them. For the purposes of this privacy policy, aggregated data is treated as non-personal information.

We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the results of our service delivery and make it more relevant. Except in a few cases where we need to ensure the quality of services provided over the Internet, such information does not involve your IP address.

If we use non-personal information in conjunction with personal information, such information will be treated as personal information during the combined use

Cookie and other technologies

IGB's websites, online services, interactive apps, emails and ads may use "Cookie" and other technologies, such as pixel tags and web beacons. These technologies help us better understand the behavior of our users, tell us what parts of our website they browse, measure the effectiveness of ads and web searches, and improve them. We use information collected through cookies and other technologies as non-personal information. However, if local law considers an Internet protocol (IP) address or similar identifier to be personal information, we also consider such identifiers as personal information. Similarly, for the purposes of this privacy policy, in the case of the use of non-personal information in conjunction with personal information, we will use the information used in conjunction with it as personal information.

IGB and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a particular AD, send ads that interest you, and measure the effectiveness of your ad campaign. If you don't want to receive this ads that are relevant to you on your mobile device, you can choose to reject www.igbill.com by accessing the following link on your device. If you choose to reject, you will continue to receive the same number of mobile ads, but their relevance may be reduced because these ads will no longer be based on your interests. You'll still see ads that are related to content in a Web page or app or that are run on other non-personal information. Rejection applies only to iGB advertising services and does not affect interest-based advertising services from other ad alliances. However, if you choose "limit ad tracking" On your mobile device, third-party apps will not be able to use "ad identifier" (a non-personal device identifier) to run targeted ads to you under the terms of the contract.

When you use our websites, online services and application software, iGB and our partners also use cookies and other technologies to record personal information. In such cases, our goal is to make it easier and more personalized for you to experience iGB products and services. For example, if we know your name, we can welcome you the next time you visit the iGB online store. If we know your country and the language you use (if you are an educator and know your school), it will help us offer a shopping experience tailored to you that is more useful to you. If we know that someone has purchased a product or used a service using your computer or device, it will help us put ads and emails that are more interesting to you. If we know your contact details, hardware identifiers, and information about your computer or device, we'll be better able to personalize your operating system, set up your services, and provide you with better customer service.

If you want to disable cookies and are using a Web browser, go to preferences and go to the Privacy panel and disable cookies. On your mobile device, first click "Settings", then select "Privacy", and then enter the Cookie section. For other browsers, contact your vendor to learn how to disable cookies. Please note, however, that after you disable cookies, you will not be able to use some of the features of the iGB website.

Like most Internet services, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser types and languages, Internet service providers (ISPS), referral/exit sites and applications, operating systems, date/time stamps, and clickstream data.

We use this information to understand and analyze trends, manage websites, understand user behavior on the site, improve our products and services, and collect information about the overall audience characteristics of the user base. iGB can use this information for our marketing and advertising services.

In some of our emails, we use the "Click to get to URL" that links to the content on the iGB website. When a customer clicks on one of these clicks to reach the URL, it will pass through a separate Web server before reaching the destination page on our website. We track this click-to-reach data to help us determine our customers ' interest in a particular topic and measure the effectiveness of our communication with our customers. If you don't like this tracking method, please do not click on the text or picture link in the email.

Pixel tags allow us to send emails in a format that customers can read and tell us if the messages are turned on. We may use this information to reduce or waive emails sent to customers.

Disclosure to third parties

Sometimes iGB provides certain personal information to strategic partners who work with iGB to provide products and services or to help iGB market to customers. IGB will only share personal information with third parties for the purpose of providing or improving our products, services and advertising, and will not share personal information with third parties for the marketing purposes of third parties.

Service providers

iGB will share personal information with companies that provide information processing, provide credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, evaluate your interest in our products and services, and conduct customer surveys or satisfaction surveys. These companies are obliged to protect your information and may be located at any location where iGB is engaged in business activities.

Other

It may be necessary for iGB to disclose your personal information in accordance with the laws, legal procedures, litigation and/or requirements of public bodies and government departments, both within and outside your country of residence. If we determine that disclosure is necessary or appropriate in terms of national security, law enforcement or other matters of public importance, we may also disclose information about you.

We may also disclose information about you if we determine that disclosure is reasonably necessary in order to enforce our terms and conditions or to protect our operations or users. In addition, in the event of a reorganization, merger or sale, we may transfer all personal information we collect to the relevant third party.

Protection of personal information

iGB attaches great importance to the security of your personal information. IGB Online Services uses encryption technologies such as Transport Layer Security Protocol (TLS) to protect your personal information during transmission. When iGB stores your personal data, we use computer systems with limited access, which are deployed in facilities protected by physical security measures. ICloud data is stored in encrypted form, as is the case when we use third-party storage.

When you use certain iGB products, services or applications, or post on iGB forums, chat rooms, or social networking services, the personal information and content you share will be seen by other users who may read, collect, or use your personal information. You are solely responsible for the personal information you decide to share or submit in the above circumstances. For example, if you publish your name and email address in a forum post, this information is public. Be careful when using this type of feature.

If you or anyone else who uses a home sharing program logs on to a third-party device, any information that is shared in your "home" Grouping,including calendars, places, photos, and iTunes purchases, may be downloaded to that third-party device, resulting in the disclosure of any suchshared information.

Integrity and retention of personal information

iGB provides some convenient ways for you to ensure that your personal information is accurate, complete, and up to date. We will retain your personal information for the period necessary to achieve the purposes set forth in this privacy policy, unless required or permitted by law to retain such information for a longer period of time.

Access to personal information

You can visit www.igbill.com to sign in to your account to help us ensure that your contact details and preferences are accurate, complete and up to date. For other personal information we retain, we will provide you with access to any purpose, including requiring us to correct the data when it is inaccurate, or to delete it when it is not authorized to retain such data in accordance with the law or for legitimate commercial purposes iGB. We have the right to refuse to deal with non-material/entangled requests, requests for damage to the privacy of others, extremely unrealistic requests, and requests for access to information under local law. Requests to access, correct, or delete information can be submitted through the Regional privacy contact form.

Children

For children who use iGB products and services, we understand the importance of taking additional precautions to protect their privacy and security. Therefore, we do not knowingly collect, use or disclose the personal information of children under the age of 13 (or a similar minimum age under the relevant jurisdiction) unless a verifiable parental consent is received. If we find that we have collected personal information from children under the age of 13 (or a similar minimum age as required by the relevant jurisdiction) and have not received verifiable parental consent in advance, we will take steps to delete such information as soon as possible.

Location Services

Third-party websites and services

iGB's websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties-for example, third party Steampowered. Information collected by third parties that may contain Steam ID data or contact details, etc., is subject to third party provisions on the right to privacy. We would like you to know the privacy rules of these third parties.

International users

As described in this Privacy policy, all information you provide may be transmitted or accessed by entities that we distribute around the world. For the collection, use and retention of personal information by organizations in the European Economic Area and Switzerland, iGB complies with the "safe harbor" Framework developed by the United States Department of Commerce. Please learn more about the U.S. Department of Commerce Safe Harbor program.

iGB strictly complies with the Asia-Pacific Economic Cooperation (APEC) cross-border privacy rules system. The APEC CBPR system provides an overall framework for organizations to protect the privacy of the transmission of personal information between APEC member economies.

A company-wide commitment to your privacy

To ensure the security of your personal information, we communicate the company's privacy and security guidelines to all iGB employees and strictly enforce privacy practices within the company.

Privacy issues

If you have any questions or questions about iGB's privacy policy or data processing, or would like to make a complaint about possible violations of local privacy laws, please contact us. You can contact us at any time by calling the relevant iGB support phone number in your country. All such communications are subject to investigation and, where appropriate, we will respond as soon as possible. If you are not satisfied with the reply received, you may transfer the complaint to the relevant regulatory body in your jurisdiction. If you make a request to us, we will endeavour to provide you with information about the relevant avenues of complaint that may apply to your situation

IGB may update its privacy policy at any time. If we make significant changes to our privacy policy, we will post notices and updated privacy policies on the company's website.